Your privacy matters to us. Here's how we protect and handle your data.
Last updated: October 5, 2025
Custom Bank is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our banking services and website.
We collect information that you provide directly to us, including:
Personal Information: Name, email address, phone number, date of birth, and address
Financial Information: Bank account details, transaction history, and payment information
Device Information: IP address, browser type, operating system, and device identifiers
Usage Data: How you interact with our services and features you use
We use the information we collect to provide, maintain, and improve our services, process transactions, communicate with you, detect and prevent fraud, comply with legal obligations, and personalize your banking experience.
We implement industry-standard security measures including encryption, secure servers, multi-factor authentication, and regular security audits to protect your personal and financial information from unauthorized access, disclosure, or destruction.
We do not sell your personal information. We may share your data with service providers who help us operate our business, regulatory authorities when required by law, and with your consent for specific purposes you approve.
You have the right to:
Access and receive a copy of your personal data
Correct inaccurate or incomplete information
Request deletion of your data (subject to legal requirements)
Opt-out of marketing communications
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@custombank.com
Address: Custom Bank, Republic of Ireland